Server - Big E's Downtown GR
Company: Suburban Inns
Location: Grand Rapids
Posted on: October 2, 2024
Job Description:
Big E's is a fast-paced, high-energy workplace, with endless
opportunities for skill development and advancement. Come join the
best team in the Food and Beverage and the Hospitality Industries!
Server Starting wage: $3.93 plus TipsServer Benefits Include:
- Employee and Friends & Family hotel and restaurant
discounts
- Earned Paid Time Off for ALL Team Members
- Insurance (health, vision, dental, life) for full time Team
Members
- Flexible schedules
- Holiday Pay
- 8 hours of paid volunteer time per year
- Advancement and professional growth opportunities
- Monetary recognition program
- Monetary referral program
- 100% paid maternity/paternity or adoption leave for those who
qualify for FMLA
- Employee Assistance Program (EAP) through Pine Rest (3 free
counseling visits, online library, and access to legal, financial
and elder care consultations)Server Position Summary:Responsible
for providing food and beverage service to all guests, while
following local health department standards, Suburban Inns' Core
Values, as well as going above and beyond to ensure that guests are
100% satisfied.Server Essential Functions:
- Report to work in professionally appropriate attire, presented
neat and clean
- Greet all guests in a friendly, positive manner. Ask questions
of guests and make personal connections to make them feel they are
welcome and valued
- Anticipate and meet the needs and expectations of our guests,
then go one step further
- Check section assignment
- Inspect section prior to lunch/dinner rush (wipe tables, clean
window sills, clean table bases, wipe chairs, clean and fill salt &
pepper shakers, clean floor)
- Roll lunch/dinner silverware (knife, fork)
- Take room service orders and deliver them to guests
- Obtain orders from guests ensuring accuracy
- Ensure all guests have proper ID, are over 21 years of age, and
that drinks are not served to intoxicated patrons
- Verify accuracy of the bill, and present to the guest
- Handle all cash and credit card charges as prescribed by
standard operating procedures
- Advise supervisor of any complaints as soon as possible, but
also follow the One More Step guidelines by taking charge of the
issue and offering solutions
- Complete assigned shift duties
- Pre-bus tables
- Run food and help others when able
- Provide pool service to guests in pool area
- Complete closing shift work
- Exhibit regular and recurrent attendance records
- Other duties as requested by managementPosition Requirements:
- Minimum Knowledge: Requires ability to interpret/extract
information and/or perform arithmetic functions. Good communication
skills
- Formal Education and Job-Related Experience: None
- License, Registration, and/or Certification Required: TIPS or
ServSafe Alcohol Certification (May be completed upon hire)
- Work Schedule: Work regularly requires or varies between day,
evening, night, holiday, and/or weekend assignments. Schedule
varies according to business demands and needs
- Required Travel: Position does not require travel to other
Suburban Inns properties or client locations. Work is completed on
property.
Uniform and Appearance Guidelines:
- Uniform: A shirt and nametag will be provided. Team Members are
responsible for their own pants and shoes meeting Suburban Inns
specifications. Pants need to be either black slacks or dark wash
jeans with no holes (no yoga-style) and shoes need to be black,
close-toed and non-slip.
- Appearance: Hair must be kept well-groomed. All facial
piercings and tattoos that are not covered by a work uniform must
be approved by management. Any tattoo that is deemed offensive to
co-workers, guests, vendors or others in the workplace based on
racial, sexual, religious, ethnic, or other characteristics or
attributes of a sensitive or legally protected nature are not
permitted and must remain covered or concealed at all times. This
policy will be administered by the position's supervisor, without
regard to race, religion, age, sex, national origin, disability,
height, weight, genetics, familial status, veteran status, and
other protected characteristics. The Vice President of Operations
has the authority to veto any decision made by the position's
supervisor---Powered by JazzHR
Compensation details: 3.93 Hourly Wage
PI041a8be12505-37248-35399220
Keywords: Suburban Inns, Kentwood , Server - Big E's Downtown GR, Other , Grand Rapids, Michigan
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