Bilingual Sales Team Lead

Company: VirtualVocations
Location: Saginaw
Posted on: November 6, 2024

Job Description:

A company is looking for an ICS Bilingual Sales Team Lead.

Key Responsibilities

Ensure Integrated Customer Services meet program deliverables and provide first-line support for escalations
Monitor real-time performance, conduct quality assurance, and assist in training and coaching staff
Act as a Subject Matter Expert for various product categories and support day-to-day operations

Required Qualifications

Bilingual in English and Spanish
3-5 years of experience in customer service and/or data entry
Experience operating a telephone system and processing data
Proficient in Microsoft Office applications
Ability to work flexible hours, including evenings and weekends as needed

Keywords: VirtualVocations, Kentwood , Bilingual Sales Team Lead, Other , Saginaw, Michigan

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